Once i introduced which towards appeal regarding his sales director, product sales do said he would maintain the count and you will boost what you which never ever occurred (5th broken pledge) and you will including the loan office the sales manager is sluggish in order to react and never replied one or two voicemails and something email address. Just after like a horrific sense, I called a customer support rep. She spoke with her movie director and you can was able to score my loan moved to a unique financing officer out of the exact same place of work. I was hoping for an informed with a new mortgage manager sadly the loan administrator was just due to the fact inexperienced and you can amateurish as the prior financing administrator while making things worse (like, allowed the pace lock to expire, enhanced financing interest rate, enhanced points to $20k regardless of if I stated that issues was basically a package breaker, remaining loan amount during the $510k experiences no matter if I asked to reduce the borrowed funds amount off to help you $475k, failed to respond to voicemails otherwise letters having a week, generated numerous guarantees and bankrupt them, etc.

Since i have had to endure the same activities all over once more, I called the Customer service department again letting them remember that one thing was even worse than ever. The newest CS associate. A few days later on the newest CS rep contacted me to see if individuals regarding the Troy, MI workplace got contacted me when it comes to all the issues I found myself with. Continua a leggere